Of course, customers aren’t happy ( 1, 2). It’s been over 5 hours since this outage began, and Chase has only offered one update. Try it out and let us know if it works for you. If you have the Chase pay app set up, you can see your accounts and transactions. Here’s a user-shared workaround to see account details and transactions: Customers doubt of a fraud and are sharing their experiences online. We are now seeing reports about spam text messages claiming to be from Chase bank ( 1, 2, 3). We want to let you know that we are working on it. We know some customers are having trouble accessing the mobile app and our website. #chasedown- Kevin Takumi February 16, 2019 Customer service says system maintenance. Until then, use the comments section below to let us know your current experience with Chase Bank.Ĭhase customer care is telling some customers it’s scheduled maintenance, but no ETA for when the system will be up.Įntire system is down apps, ATMs, merchant access, & online. Ironically, this outage comes on the day when it came to light that JP Morgan, which owns Chase Bank, has started rolling out JPM Coin, which the first US bank-backed cryptocurrency.Ĭoming back to the outage, we are keeping a close watch, and will update the story as and when we have more newsworthy stuff on the matter. We can at least access the bank’s website, so it’s possible only a set of users are facing this problem.įor its part, Chase hasn’t said anything on this reported outage – not at least through its official social media channels. Original story (published on February 16, 2019) follows:Īfter the catastrophic Wells Fargo outage and more recently the ING Australia outage, now it’s coming to light that Chase Bank servers are down. New updates are being added at the bottom of this story…….
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